# Models and Unpriced calls (/docs/dashboard/models-and-unpriced)



Two tabs about cost accuracy: what each model costs you, and what didn't make it into that number.

## Models [#models]

*"Per-model usage, cost, cache, and responsiveness — measured client-side, as your users feel
it."*

| Panel                  | Columns                                                                                                                                                                          |
| ---------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Model breakdown**    | Model · Provider · Requests · Errors · Cost · % of spend · In tokens · Out tokens · Cache rate · p50 · p95, plus a **Price breakdown** calculator and a **custom price** action. |
| **Provider breakdown** | The same, rolled up per provider, with each provider's share of requests.                                                                                                        |
| **Latency**            | Two tiles — typical latency (p50) and slow calls (p95) — and a chart of both over time. All wall-clock, all billable calls.                                                      |
| **Reliability**        | Error rate and success rate over time, plus a **Failures by kind and status** table.                                                                                             |

Each model row expands, and a **View** switcher chooses what the expansion shows: **Modalities**
(audio, images, video, OCR, embeddings), **Cache** (prompt-cache reads and writes, reasoning
tokens), or **Tier / gateway** (batch tokens, gateway fees, service tier, deployment). Chips only
appear when the number is non-zero.

### Asking for a price [#asking-for-a-price]

If a model has no price on file, its row offers **Request custom price**; a model you already
priced yourself offers **Modify custom price**. That is the route for a fine-tuned model, a
private deployment, or a negotiated rate — and it's what fixes *No price* rows on the next tab.

## Unpriced calls [#unpriced-calls]

*"Calls that ran but have no complete cost. That spend is missing from your totals and from any
USD budget."*

| Tab               | What landed there                                                                 |
| ----------------- | --------------------------------------------------------------------------------- |
| **No usage**      | *"The model is priced, but the provider did not tell us how much was used."*      |
| **No price**      | *"We do not have this model's rates yet."*                                        |
| **Partly priced** | *"We costed some of the call, but not all of it. The amount we have is a floor."* |

Columns: **Status · Time · Model · Provider · Endpoint · Tokens · Duration · User · Trace · Span**.

<Callout type="warn">
  Unpriced spend never reaches a USD rule. A dollar limit can be under-counting real usage while
  this list has rows on it — and your provider still billed you.
</Callout>

## What to fix, per status [#what-to-fix-per-status]

* **No price** — open **Models** and use **Request custom price** for that model.
* **No usage** — the price is already on file. Wait for the provider to report usage, or check the
  integration for that call site.
* **Partly priced** — one unit of the call (image output on a chat model, say) still needs a rate.

Already-logged rows are never rewritten: fixing a price makes *new* calls cost correctly, it does
not backfill history.

## What to look for [#what-to-look-for]

* **One model dominating % of spend** — the first candidate for a reroute rule.
* **A cache rate near zero on a repetitive workflow** — prompt caching isn't being hit.
* **A p95 far above p50** — a long tail your users feel; the Model Log shows the individual calls.
* **A steadily growing Unpriced list** — your totals are drifting further from your bill.

## Next [#next]

<Cards>
  <Card title="Model Log" href="/docs/dashboard/model-log" description="The individual calls behind each model row." />

  <Card title="Downgrade the model" href="/docs/recipes/downgrade-model" description="Move traffic off the model at the top of the list." />

  <Card title="Overview" href="/docs/dashboard/overview" description="Where these totals roll up." />
</Cards>